State Farm® Insurance Agent Shirin Khorsandian

"Camilla fue muy gentil y profesional,muchas gracias por tu servicio"

"Camilla fue excelente en su servicio,ojalá y todos los de atención al cliente fueran como ella,muchas gracias."

"Shirin and Kimberly and their team are Amazing! They helped me with a few issues regarding automatic payments and insuring multiple cars in the car buying process and have made it so easy. There has never been a time I wasn't able to get connected with a team member or agent when I needed help"

"I had a great experience. Ifeoma was really nice and helpful in walking me through getting my car insurance transferred!"

"Brandi Timmons has been my trusted agent at this State Farm insurance office since 2022. She has great communication skills, is very professional and will return your communication requests. She takes care of my home, car and umbrella insurance needs. She will take the time to answer your questions. I highly recommend Brandi. Thanks for being so helpful!"

"This is my fifth review, and I want to clarify that I did not “harass” this office — I was seeking guidance and honesty, which any reputable company should provide. Yes, I did raise my voice, but only after multiple phone calls where no one took accountability or made a meaningful effort to resolve the issue, even after I provided proof. It seems the focus has been on portraying me as unreasonable rather than addressing the situation itself. In reality, I am simply a customer upset by how this was handled. Fortunately, State Farm reviewed the evidence and was able to backdate my coverage. That would not have happened if there had not been an error. They were also concerned about the conduct of Kim from this office, who refused to take responsibility and ended the call abruptly. (Calls are recorded, and they reviewed it.) At this point, I am done pursuing the matter. I am sharing this so that anyone considering this office can make an informed decision before signing up with a business that, in my experience, does not take accountability and only responds publicly in a way that protects its image. *************** Honey, no — they asked for a letter from you so the manager wouldn’t have to get involved. But after they saw that Kim was **not** willing to help, and I explained that you refused to call back to handle this over the phone, they had no choice but to open an investigation to determine where the mistake was made. In all my years of dealing with companies, this is the first time I’ve seen someone ignore clear evidence right in front of them. I did file a verbal complaint last week. The coverage was added **after** I left your office. At this point, I’m not looking for anything else from you — I just want to be clear that everything you are saying is false. I truly wish you well, and I don’t mean to come across as unreasonable, but this entire situation has been genuinely mind-boggling."

"Shirin and her team are the most trustworthy, kind, caring insurance agency I have ever dealt with. They helped me obtain proper coverage for my home, autos and life insurance for myself, my wife and my daughter. I left the office with better coverage for a better price. I’m am so glad I found this office so close to hope. Please call this highly rated office, you and your family deserve the best!"

"Ifeoma was amazing. Ifeoma helped me with a quote on my auto insurance. I had been with Geico for 4 years. I had called to see if I could get a better deal on my policy. The quote that we went over was a lot better than Geico. I was paying close to $500 for minimum coverage and the new policy is for $260 with max coverage. I signed immediately and canceled Geico. It was very easy to get the quote and it was an easy decision to make the switch over to State Farm. Ifeoma was great and helped me out so much."

"If I could give zero stars I would. Please save yourself, I’ve been waiting on a call back about several mistakes from this office . But accountability isn’t their strong suit. I’m sure the owner will respond just to make herself look “good” . Run fast !!"

"I am requesting a written letter confirming that the deductible and rental coverage were removed from my insurance policy without my authorization. I have documentation showing that my policy previously included these coverages before it was transferred to this agency. Despite raising this issue multiple times. The claims department has indicated that they will backdate the correction once they receive written confirmation from the agency. Therefore, all I need is a letter stating that the deductible and rental coverage were removed from my policy without my permission. This office keeps telling me to work with my current agent, but my current agent hasn’t made any mistakes. Unfortunately I have to resort to google reviews because that’s the only time I can get a response from shirn *****UPDATE***** I will be posting proof that the coverages were **not** added, and I also have access to the declarations confirming that. All I asked from your office was accountability. At this point, all I need is a letter stating that your office made an error in processing the coverage. That would resolve this situation immediately. Instead, I’m being told that you would provide it “if you could,” but I’m telling you that you **can**. A simple written statement acknowledging the mistake would clear this entire matter up. I’m not asking for anything beyond that—just accountability for what happened."

"Karina and Shirin were super helpful. Karina was quick, made it easy and got me really great rates on my auto insurance and they saved me so much $$$. Sign up immediately."

"Unfortunately, I’ve been dealing with problem after problem with this insurance office and it’s been extremely frustrating. When I transferred my plates from New York to Florida, I made it very clear that I did **not** want to switch unless my policy stayed the same. I was promised everything would remain the same, including the coverage and the price. After everything was done, my bill randomly went up $20 with no notice. When I called, I was basically told “it is what it is” and that someone would call me back. I never got a call, but I let it go because it was only $20. Then I found out my mom’s license was going to be suspended because there was a lapse in insurance. Nobody told me the New York insurance had to stay active until the plates were returned. It took three days just to get someone on the phone, and when I finally did, I was told there was nothing they could do. Now my mom got into an accident and we found out the policy wasn’t even transferred correctly. We’ve had a $250 deductible and rental coverage for 30 years, and now it’s suddenly a $500 deductible with no rental. If they couldn’t match what we had, they should have told me before making the changes. I tried speaking to a manager and just got passed around with no real answers. I’m still waiting on a call back. Just be careful dealing with this office. Everything sounds good until there’s a problem, and then nobody wants to help. ****************FOLLOW UP******************* After over 30 years of making payments, this is a very disappointing response—especially from an owner. This is the only response I have received from you after a week of trying to reach out. It feels like you only responded publicly to make yourself look good, rather than to actually help resolve the issue. It’s extremely unfortunate that your employee didn’t copy and transfer my policy the way I requested, because I wouldn’t be in this situation if it had been done correctly. As an owner, you are not taking accountability. You may be right that it is ultimately the vehicle owner’s responsibility to know that the plates were supposed to remain insured until they were returned to the DMV, as another office informed me after the damage had already been done. However, as my insurance company, I look to you for guidance and knowledge. I’m glad I was able to find that at another office in just two phone calls. If you are reading this review, I recommend going to Bart Blessing’s office. Michael is very knowledgeable and helpful."

"Camila is awesome to work with. She stayed in contact even after I declined a year ago. Today I’m a State Farm policy holder because of her."

"Mi experiencia fue muy placentera ya que cubrió todas mis necesidades al aplicar para una nueva póliza para mi auto. El servio ofrecido por Camila fue súper objetiva directa y buscaba soluciones que se adaptarán a mi opinión y a mi presupuesto fue una conversación eficaz y efectiva donde ella pudo enseñarme puntos importantes para mi nueva póliza verdaderamente recomiendo este servicio porque ayudan a salvar tu tiempo y dinero gracias a Camila y su equipo."

"Ifeoma was very helpful. She was attentive to my needs and helped me lower my auto ims rate. Because of her, I cancelled my progressive policy."

"Ifeoma was patient and a good listener and willing to help! We were successful to agree to a policy that we were extremely happy with and resulted in a significant savings! Thank you!"

"My experience at this State Farm agents office ( Shirin Khorsandian ) was exceptional! My customer service representative was Rob by whom I was met with exceptional courtesy, excellence, and knowledgeable professionalism! Not just somebody trying to sell me something, and hurriedly get on with it. He took his time, and answered every question, and also filled me in on things I did not know ( but were important for me to understand )! He made the process completely comfortable and understandable. I can say in summary is that I am 100% satisfied with the outcome and Rob is fantastic, terrific, great in what he does, and a real big asset to this office! Thank you Rob! 😃"

"Bad Experience with Brandy. I had been with my previous State Farm agent for over 30 years. When he retired, my policies were transferred to Shirin Khorsandian’s agency, yet I never received any outreach or introduction from them. Recently, after purchasing a new car, I needed to make changes to my existing policy. The representative I spoke with, Brandy, was extremely rude and spoke down to me as if I was clueless. As a licensed insurance adjuster with over 30 years of experience, including nearly 28 years at State Farm, I am very familiar with proper customer service standards and how the policy of insurance works. Unfortunately, my experience with this agency did not meet those expectations. As a result, I will be transferring my policies to another agent."

"Very pleased with my new auto and life insurance policy. Camila was very helpful and answered all my questions."

"Excellent service from Camila. Very pleasers to work with"

"Ifeoma was absolutely amazing! She was incredibly knowledgeable and took the time to answer all of my questions about insurance coverage in a clear and patient way. Not only did she help me understand my options, but she also found me a plan with more coverage while saving me over $100 compared to my previous insurance company. Her professionalism, expertise, and genuine care made the entire process smooth and stress-free. Thank you Ifeoma!"

"Rob helped me get set up with affordable car insurance and walked me through all of the coverages. After reviewing and comparing State Farm and my previous insurer, he was able to educate me more about the different coverages. Admittedly, I had minimum coverages previously and we discussed affordable options that will give my family more peace of mind. In the end, Rob gave us that peace of mind and still saved $200 PER MONTH. The whole process with Rob was simple and always with our families goals in mind. Thank you for everything."

"I would like to thank Brandi for her help with my small issue. She was very informative which made me at ease knowing I’m taken care of.. Thanks again"

"Best agency in town! Extremely professional, patient and friendly. I also love how transparent and trustworthy Shirin and her team are. Highly recommend"

"Everyone at Shirin Khorsandian’s office is incredibly informative and helpful. You can truly tell they care about their customers and take the time to make sure you feel confident in your decisions. Karina, in particular, was upfront, transparent, and knowledgeable, and she gave me clear reasons to choose State Farm without ever feeling pressured. I highly recommend working with this team."